Just this morning, I received a reply from a reader that didn’t like a previous reply I had given him via email. Here’s what he said:
Wow, you’re a lot more helpful on the e-mails you display on your site than the ones you actually send. What a big surprise.
For every one email I post on the site, I probably answer 10-15… and even then, I can’t get to all of them. There have been a high number of people writing in asking for my opinion on this or that, and their email usually focuses on just one thing. In some cases, what that ends up doing is raising a lot of questions for me to ask back to them so I can help get them an answer. To render an opinion and help those that email the site, I must have lots of information and sometimes even good photos (and permission to publish them is encouraged). All too often there is nothing of the sort. I don’t want to be rude by simply saying that “you” need to see a doctor, but this is not a guessing game for me and while I do want to help, reason must prevail. Bottom line… if you are writing to BaldingBlog, make your case as concise as possible with as much relevant information that you can provide. It might sound like a contradiction, but I’ll try to clarify if you need more help. I enjoy writing the blog, but I can only answer what I’ve got to work with, so keep that in mind if you don’t get the reply you were hoping for.
Also keep in mind that I’m not diagnosing people online, but just providing general information. Please don’t write to me upset that I’m just trying to pass you off to your doctor. I can’t legally do what you want me to do, and most times an in-person examination with a doctor is the best way to go anyway.