Angry Letter to Procede from a Reader

This email was sent to me by a reader that wanted to share his letter written to the makers of Procede. I have heard similar stories already about this product. Two patients in the past 6 months developed hair loss that appeared ‘not to reverse’.

I question if this letter should also be sent to the FDA, whose job is to investigate substances that have deleterious side effects, therefore protecting the public.

I’m not sure where the reader got the address that he mailed the letter to. I tried to verify the address and came up with nothing. The makers of Procede, Youth Enhancement Systems, Inc, do not list an address on their website at all, and all of the phone numbers I can find there appear to have a Florida based area code. Nonetheless, I hope your letter reaches its intended destination.

Update: A reader sent this in —
Regarding the letter about Procede, the US Securities and Exchange Commission has the following address and phone:
4770 BISCAYNE BLVD, SUITE 1400, MIAMI FL 33137
305-576-6889 (tel), 305-576-6997 (fax)

Please read the following letter I wrote to PROCEDE. Beware!!!

02/05/2007

Procede
4201 Kellway Circle
Addison, Tx 75001

To whom it may concern:

I ordered your product and received it the beginning of January. I travel often for my work and was unable to use the product until this past weekend, February 2, 2007.

I followed the instructions to the letter. I waited the 48 hours recommended before washing my hair. During the first few minutes in the shower I saw hair circling at my feet and around the drain. By the time I got out of the shower and towel dried my hair I must have lost hundreds of hairs. My towel was covered with hair along with my shower and bathroom floor.

I cannot begin to tell you how disappointed I am in the results. I went from thinning hair to contemplating shaving my head, because I have lost so much additional hair. The texture is that of a bad perm and it has been falling out all day!

I called your customer service number and was told that you would send me Minoxidil to help with the hair loss. Didn’t I buy your product to thicken my hair? I have lost 25% of the hair I had and your solution is to send me minoxidil.

Your product is a farce! It has done more damage to my hair than I can even come to grips with at this point. I expect a refund of my money in full and that’s just for starters.

My wife works for one of the largest Law firms in Philadelphia. You will be hearing from someone there shortly. I have asked her to make sure he is a balding man, so he can appreciate the way I feel.

I will expect a timely refund to the credit card you have on file.

Sincerely,